Shipping and fulfillment policy

Each physical product is made to order. Production and fulfillment begin after your purchase is placed.

Estimated total timeframe

Due to high demand and current order volume, please allow approximately 20–40 days from the date you order for production, fulfillment, shipping, and delivery to your door.

The 20–40-day estimate is the total expected timeframe and includes every stage from production through final delivery. It does not mean the order ships immediately after purchase.

Tracking and order updates

Tracking information will be sent using the contact information associated with your order once your package has shipped and has been received by the carrier.

Please make sure the email address and other contact information on your order are accurate so you can receive shipping and tracking updates.

Delivery times are estimates and may be affected by high order volume, carrier delays, weather, holidays, or customs processing for international orders.

If we expect your order to take longer than the stated timeframe, we will send an update using the contact information associated with your order. We will never mark an order as shipped until it has actually shipped.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

We are not responsible for delays, lost packages, or additional shipping costs caused by incorrect or incomplete addresses.

Lost or Stolen Packages

Once an order has been marked as delivered by the shipping carrier, we are not responsible for lost or stolen packages.

If you believe your package has been lost, please contact the shipping carrier first.

Damaged Items

If your item arrives damaged, please contact us within 48 hours of delivery and include clear photo or video evidence of the damage.

Eligible damage claims will be reviewed in accordance with our Refund Policy.

Contact Us

If your order is taking longer than expected or you need help with fulfillment, shipping, or tracking, contact craftedworkpiece@gmail.com or call/text +1 321-701-7272.